AquaWorx bounces back to original number of patients after temporary decline

By Mikala Lindhardt

 

When a local hospital purchased two underwater treadmills, the number of patients at AquaWorx Physical Therapy and Fitness dropped, but the facility is seeing a rebound after three months.  

AquaWorx is the original location in Cache County which offered these treadmills to the public.

“I knew when the hospital’s pools opened because we suffered a little dent in numbers, but it’s back to normal now,” said Michelle Harmon, the administrator of AquaWorx Physical Therapy and Fitness.

Harmon said client visits have recovered to around 200 to 250 a week. These numbers include physical therapy patients and those with a gym membership. This client load keeps the staff of three physical therapists and assistants busy.

Many patients who left to try another physical therapy facility ended up returning to AquaWorx, bringing the numbers back up.

“I know we had patients who went up to try the pools at the hospital, but just came back to AquaWorx,” Harmon said.

According to Harmon, the AquaWorx facility operates differently than any other physical therapy and fitness location in the valley.

“What sets us apart the most is our consistency and our attention to the little details,” she said.

AquaWorx holds a weekly staff meeting to discuss goals and ideas on how to show better customer service and be more attentive to patients.

“It’s in the little things,” Harmon said. “I know we have staff members who are focused on learning everyone’s name who walks through the door.”

Krista Thunell, a Cache Valley resident, has been going to the gym facility for more than two years. She enjoys the environment and everyone she meets.

“After retiring I decided I need to start working out,” she said. “I love this place because everyone is so nice and friendly.”

Additional information about AquaWorx can be found at http://www.sunshineterrace.net/physical-therapy.